What do Hotel Guests want?

To service hotel guests best it’s great to know what they expect when they arrive at the hotel. Finding out what hotel guests want may seem obvious to many hoteliers and in many cases it can be as simple as asking the front desk personnel what guests ask them most. Or checking with the concierge etc.

But as we’re working to help our clients increase their services and thus increase their bookings we went out to ask guests what they think. We surveyed a little over 2000 guest after their hotel stay to find out what they wanted while at the hotel.

Here’s a graph that shows the results per type of guest.

What Hotel Guests Want

Click on the image to get the larger file so you can see the legend on the right.

Hotel marketers and hoteliers can use this to include the right information on their site or in their confirmation emails to suggest the right type of restaurant, museum, cafés or shopping district for the right type of client.

We recommend that hotels have information prepared with the concierge or at the front desk to give their guests and make this contribute to an excellent stay at the hotel.

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